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Cancellation Policy

At Wonecx, we understand that sometimes you may need to cancel an order. We strive to provide our customers with a hassle-free shopping experience, including cancellations. This cancellation policy applies to all orders placed through our website at https://wonecx.com/.

Order Cancellation by the Customer

If you wish to cancel an order, please contact us at [email protected] as soon as possible. We will make every effort to accommodate your request, but please note that orders may already be in processing or shipped. If your order has already been shipped, you will need to follow our return policy to return the item.

If the order has not yet been shipped, we will cancel the order and issue a full refund to the original payment method. Please allow 7-14 business days for the refund to appear on your statement.

Please note that if you cancel an order after it has been processed but before it has been shipped, a restocking fee of 15% of the total order value may be charged. This fee is to cover the cost of restocking the item and processing the cancellation.

Order Cancellation by Wonecx

In some cases, Wonecx may need to cancel an order. This may be due to a product being out of stock, an error in pricing or product information, or any other reason. If we need to cancel your order, we will contact you as soon as possible and issue a full refund to the original payment method. Please allow 7-14 business days for the refund to appear on your statement.

Changes to Your Order

If you need to make changes to your order, please contact us at [email protected] as soon as possible. We will make every effort to accommodate your request, but please note that orders may already be in processing or shipped.

If your order has already been shipped, we will not be able to make any changes. You will need to follow our return policy to return the item.

If your order has not yet been shipped, we may be able to make changes such as updating the shipping address, adding or removing items, or changing the payment method. Please note that if the changes result in a difference in the total order value, we will need to issue a refund or request additional payment.

Conclusion

At Wonecx, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that sometimes our customers need to cancel their orders, and we offer a cancellation policy that allows customers to cancel their orders before they are shipped. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us. Our customer service team is here to assist you every step of the way.